Understanding and Managing Admin Access
Admin access in Church Metrics controls who can manage users, service times, campuses, categories, and other key settings. If you’ve lost Admin status, can’t see the Admin menu, or need to transfer administrative responsibilities, this article explains why it happens and how to fix it.
🔎 Why You Might Lose Admin Access
There are several reasons you might no longer see Admin options in your account:
Role Changed by Another Admin
Your role may have been updated to Staff or another role with fewer permissions.
Only Admin users can make these changes.
The “Manage Organization Settings” Permission Was Removed
Even if your role is labeled Admin, removing this specific permission will lock you out of the Admin panel.
Without it, you cannot manage campuses, service times, categories, or user roles.
No Active Admins Remain
If the original Admin left your organization and no one else was set up as Admin, the account may appear locked down.
Temporary Display Issue
Sometimes the Admin option doesn’t appear right away in your profile menu due to a page load error.
Refreshing or reloading the page often resolves this.
Receiving 500 server error when trying to access admin page
An internal issue due to an outdated security token will usually cause this issue.
Reach out to Church Metrics support and we will get this resolved.
✅ How to Regain or Transfer Admin Access
Step 1: Check for Current Admins
Go to Admin → Users (if available).
Look for which team members are labeled as Admins.
Contact one of them and request they update your role.
Step 2: Restore Permissions
If your Admin role is missing the Manage Organization Settings permission:
Ask another Admin to edit your role and re-enable this permission.
Best practice: always keep at least one Admin role with this permission to avoid lockouts.
Step 3: If No Admins Are Left
If your church has no active Admins:
Contact Church Metrics Support with:
Your church name
The email of the former Admin
The email of the new Admin
Support will verify and help restore access.
Step 4: Fix Display Issues
If you know you should have Admin access but don’t see the menu:
Refresh the page.
Log out and back in.
Make sure you’re logged into the correct account.
👥 Church Metrics Roles & Permissions Reference
Roles determine what each user can do:
Admin
Full access, including API, reports, charts, and organization settings.
Staff
Can input data during the service week, run reports, and view charts.
Volunteer
Can input data only on the service date and view basic charts.
Viewer
Read-only access to reports and charts (no editing).
🔑 Special Access: All Campus Access
Can be added to any role for visibility and editing rights across all campuses.
Only an Admin can:
Assign roles
Modify permissions
Add All Campus Access
Which Role Do I Need for This Task?
Task | Required Permission | Role(s) with Permission |
Get an API Key / Pull Data via API | Access API | Admin |
Input Data for Any Past Date | Input Data Any Time | Admin, All Campus Access |
Input Data for the Current Week | Input Data During Service Date Week | Admin, Staff, All Campus Access |
Input Data on the Day of the Service | Input Data On Service Date | Admin, Staff, Volunteer, All Campus Access |
Change Organization Settings | Manage Organization Settings | Admin, Viewer |
Run Reports | Run Reports | Admin, Staff, Viewer, All Campus Access |
View Charts | View Charts | All Roles |
View Currency Categories | View Currency Categories | All Roles |
View & Input Data for All Campuses | View & Input Data For All Campuses | All Roles |
⚠️ Important Notes
Support cannot directly promote users to Admin unless no active Admins remain.
Always ensure at least two trusted team members retain Admin rights for ss they need.