đŤ Error: â404 Pageâ or Unable to Add User
Why This Happens
Campus Not Assigned â All new users must be assigned to at least one campus during setup. If you leave this field blank, the system will prevent you from adding the user.
Browser Cache Issue â Cached data in your browser can sometimes cause a 404 error page to appear.
How to Fix It
Go to Admin â Users â Add User.
Enter the userâs Name, Email, and Role.
Select at least one Campus from the dropdown menu.
If the role includes View & Input Data For All Campuses (e.g., Admin or Staff), the user will still be able to access all campuses even if theyâre officially tied to just one.
Click Save to send the invitation.
If you still see a 404 error:
Clear your browser cache and restart your browser.
Try again using Chrome, Edge, or Firefox.
Double-check that your account has Admin permissions.
đ§ Error: âEmail Already in Useâ When Changing Account Email
Why This Happens
Each email address can only be tied to one Church Metrics profile. If the new email is already linked to another user, youâll see this error.
Workaround to Change Your Email
Go to Admin â Users â Add User.
Enter the new email address.
Assign it the correct Role (e.g., Admin).
Have the new email accept the invitation.
Once confirmed:
Remove the old email under Admin â Users, or
Keep both so either email can sign in.
This method also works if youâre:
Transferring ownership of an account.
Reusing an email address for a new person.
Tips for Smooth User Setup
Always assign at least one campus when creating a user.
Review roles and permissions before inviting new users to ensure the right level of access.
Reset Password / Forgot Password / Can't Log In
If you've forgotten your Church Metrics password or simply want to change it, follow the steps below to reset your password and regain access to your account.
1. Go to the Church Metrics Login Page
Visit churchmetrics.com and click on Log In in the upper-right corner.
2. Click on "Forgot Password?"
Under the login fields, click the âForgot password?â link.
3. Enter Your Email Address
On the password reset page, enter the email address associated with your Church Metrics account, then click Send Reset Instruction button.
4. Check Your Email
Youâll receive an email with the subject line: âReset your Church Metrics passwordâ.
đ If you donât see the email within a few minutes, check your spam or junk folder.
5. Follow the Reset Link
Click the link in the email to open the reset page. Enter a new password, confirm it, and then submit.
6. Log In with Your New Password
Return to the Church Metrics login page and sign in with your email and your new password.
If you're still having trouble resetting your password or logging in, contact support at support@churchmetrics.com or reach out through the in-app help chat.
Unable to Log In â Email Not Found in Church Metrics
If you canât log in and receive no password reset email, one possible reason is that the email address you are using is not currently attached to any Church Metrics account.
Confirm the Email Address
Make sure you are using the exact email tied to your Church Metrics account.
If unsure, check with another admin on your team â they can verify your account email under Admin â Users.
Try Another Email Address
If you have multiple email accounts, try logging in with a different one that may have been used to set up your profile.
Contact Support
Provide Support with:
The email(s) you think may be linked to your account
The name of your church
The name and email of another user on your account (if possible)
Changing the Main Account Owner in Church Metrics
If the current account owner is leaving the organization, ownership can be transferred to another Admin in your account.
How Ownership Changes Work
Only Church Metrics Support can transfer account ownership.
The new owner must already be an Admin-level user in your account.
The request must come from the current owner or a verified admin contact.
Steps to Request a Change
Identify the new owner (must have Admin permissions).
Contact Church Metrics Support with:
The current ownerâs name and email
The new ownerâs name and email
Support will process the change and confirm when complete.
Example:
âPlease update our account so that Steven Warner (steven.finance@example.com) is the new account owner. I am the current owner and approve this change.â
Tip: After ownership is transferred, the new owner should verify their profile settings (time zone, contact email, notification preferences) to ensure smooth account management.
đ¤ How to Change or Add an Admin
Church Metrics allows you to have multiple admins managing your account. To change or add an admin:
Log in to your Church Metrics account.
Click on the gear icon âď¸ in the top-right corner.
Go to the Users tab.
Click "Add User" and enter the new person's email address.
Set their role as Admin from the dropdown list.
Click "Send Invite."
The new admin will receive an email to set up their access.
Note: If you're trying to remove a current admin, youâll need to be an admin yourself to make that change.
Issue Sending User Invitations
If you encounter an error sending invitations, ensure you have:
Selected a campus for the new user (this is required).
If the user needs access to multiple campuses, assign them the âView & Input Data For All Campusesâ permission.
Adding Users Across Multiple Campuses and Setting Up Monthly Attendance Reports
In Church Metrics, each user account is associated with a single campus. However, if you want a user to manage or input data across multiple campuses, you can do so by assigning them a role that includes the âView & Input Data For All Campusesâ permission. This allows the user to access and work with data from all campuses without needing separate accounts.