Dashboard widgets in Church Metrics make it easy to see key metrics at a glance. Sometimes, though, widgets may appear blank, show incorrect numbers, or display permission errors. Below are the most common causes and solutions.
Common Issues
1. Widget Shows No Data or Is Blank
Possible Cause: The widget’s timeframe is set to This Year, which only includes data starting January 1. If no data exists for the current year, the widget will appear empty.
Fix:
Recreate the widget with a broader timeframe, such as Last 12 Months or Last Year.
Enter data for the current year if you want “This Year” to display results.
Pro Tip: Widgets can’t be edited after creation—delete and recreate them to change settings.
2. Widget Displays an Error (“No Data” / “You Don’t Have Permission”)
Possible Causes:
Temporary system error affecting widgets.
The widget is tied to a category, campus, or permission that has changed.
The selected timeframe contains no data.
Fix:
Recreate the widget with the same settings to refresh it.
Verify that your role has permission to view the categories and campuses included.
Confirm that data actually exists for the timeframe you’ve selected.
3. Widget Numbers Don’t Add Up (Missing or Partial Data)
Possible Causes:
Campus or Category Filters: The widget is restricted to a single campus, category, or service.
Event Filter: If an event is selected during setup, the widget will only show numbers for that one event.
Fix:
Create a new widget and check settings carefully.
Category: Choose Contributions, Attendance, etc.
Campus: Set to All if you want totals across multiple campuses.
Event: Leave blank unless you only want data for one event.
Compare results to ensure totals now include all intended data.
Best Practices
Always double-check timeframe and filter settings when a widget looks wrong.
If a widget misbehaves, create a new one with the correct setup—it can be faster than troubleshooting an old one.
Use clear names like “Attendance (All Campuses)” or “Contributions (Combined)” so you can easily distinguish test widgets from old ones.